{"id":2066,"date":"2026-02-24T17:29:08","date_gmt":"2026-02-24T17:29:08","guid":{"rendered":"https:\/\/loja.oescribadigital.com\/?page_id=2066"},"modified":"2026-02-24T17:33:26","modified_gmt":"2026-02-24T17:33:26","slug":"politica-de-envios-e-entregas","status":"publish","type":"page","link":"https:\/\/loja.oescribadigital.com\/pt\/politica-de-envios-e-entregas\/","title":{"rendered":"Politica de Envios e Entregas"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2066\" class=\"elementor elementor-2066\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-67f49c5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"67f49c5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ac384ea\" data-id=\"ac384ea\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-46d8320 elementor-widget elementor-widget-text-editor\" data-id=\"46d8320\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 data-start=\"177\" data-end=\"208\">Pol\u00edtica de Envio e Entrega<\/h1><p data-start=\"209\" data-end=\"239\"><em data-start=\"209\" data-end=\"239\">(Produtos Digitais \u2013 Ebooks)<\/em><\/p><h2 data-start=\"241\" data-end=\"253\">1. Objeto<\/h2><p data-start=\"255\" data-end=\"409\">A presente Pol\u00edtica de Envio e Entrega regula as condi\u00e7\u00f5es de disponibiliza\u00e7\u00e3o dos produtos digitais comercializados atrav\u00e9s do website O Escriba Digital.<\/p><p data-start=\"411\" data-end=\"557\">Atualmente, os produtos disponibilizados s\u00e3o exclusivamente conte\u00fados digitais (ebooks), fornecidos em formato eletr\u00f3nico e n\u00e3o em suporte f\u00edsico.<\/p><hr data-start=\"559\" data-end=\"562\" \/><h2 data-start=\"564\" data-end=\"596\">2. Identifica\u00e7\u00e3o do Prestador<\/h2><p data-start=\"598\" data-end=\"705\">Titular da atividade: O Escriba Digital<br data-start=\"637\" data-end=\"640\" \/>Morada: Rua Paulo Oliveira, 74 &#8211; 3F<br data-start=\"675\" data-end=\"678\" \/>2300-512 Tomar<br data-start=\"692\" data-end=\"695\" \/>Portugal<\/p><p data-start=\"707\" data-end=\"781\">Telefone: 916367109<br data-start=\"726\" data-end=\"729\" \/>Email: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"736\" data-end=\"762\">vendas@loja.oescribadigital.com<\/a><br data-start=\"762\" data-end=\"765\" \/>NIF: 242802206<\/p><hr data-start=\"783\" data-end=\"786\" \/><h2 data-start=\"788\" data-end=\"815\">3. Natureza dos Produtos<\/h2><p data-start=\"817\" data-end=\"950\">Os ebooks vendidos no website s\u00e3o conte\u00fados digitais fornecidos por via eletr\u00f3nica, nos termos da legisla\u00e7\u00e3o aplic\u00e1vel, nomeadamente:<\/p><ul data-start=\"952\" data-end=\"1177\"><li data-start=\"952\" data-end=\"1034\"><p data-start=\"954\" data-end=\"1034\">Decreto-Lei n.\u00ba 24\/2014, de 14 de fevereiro (contratos celebrados \u00e0 dist\u00e2ncia)<\/p><\/li><li data-start=\"1035\" data-end=\"1075\"><p data-start=\"1037\" data-end=\"1075\">Lei n.\u00ba 7\/2004 (Com\u00e9rcio Eletr\u00f3nico)<\/p><\/li><li data-start=\"1076\" data-end=\"1177\"><p data-start=\"1078\" data-end=\"1177\">Regulamento (UE) 2019\/770 relativo aos contratos de fornecimento de conte\u00fados e servi\u00e7os digitais<\/p><\/li><\/ul><p data-start=\"1179\" data-end=\"1231\">N\u00e3o existe qualquer envio f\u00edsico associado \u00e0 compra.<\/p><hr data-start=\"1233\" data-end=\"1236\" \/><h2 data-start=\"1238\" data-end=\"1263\">4. Processo de Entrega<\/h2><p data-start=\"1265\" data-end=\"1345\">Ap\u00f3s a confirma\u00e7\u00e3o do pagamento com sucesso, o cliente receber\u00e1 automaticamente:<\/p><ul data-start=\"1347\" data-end=\"1441\"><li data-start=\"1347\" data-end=\"1388\"><p data-start=\"1349\" data-end=\"1388\">um email de confirma\u00e7\u00e3o da encomenda;<\/p><\/li><li data-start=\"1389\" data-end=\"1441\"><p data-start=\"1391\" data-end=\"1441\">um link para download do(s) ebook(s) adquirido(s).<\/p><\/li><\/ul><p data-start=\"1443\" data-end=\"1584\">A disponibiliza\u00e7\u00e3o do ficheiro \u00e9 imediata ou ocorre no prazo m\u00e1ximo de alguns minutos ap\u00f3s valida\u00e7\u00e3o do pagamento pela entidade processadora.<\/p><p data-start=\"1586\" data-end=\"1637\">O acesso ao conte\u00fado digital \u00e9 efetuado atrav\u00e9s de:<\/p><ul data-start=\"1639\" data-end=\"1751\"><li data-start=\"1639\" data-end=\"1711\"><p data-start=\"1641\" data-end=\"1711\">link enviado para o endere\u00e7o de email indicado no momento da compra;<\/p><\/li><li data-start=\"1712\" data-end=\"1751\"><p data-start=\"1714\" data-end=\"1751\">e\/ou \u00e1rea de cliente, caso aplic\u00e1vel.<\/p><\/li><\/ul><hr data-start=\"1753\" data-end=\"1756\" \/><h2 data-start=\"1758\" data-end=\"1789\">5. Prazo de Disponibiliza\u00e7\u00e3o<\/h2><p data-start=\"1791\" data-end=\"1911\">A entrega do conte\u00fado digital \u00e9 considerada conclu\u00edda no momento em que o link de download \u00e9 disponibilizado ao cliente.<\/p><p data-start=\"1913\" data-end=\"2071\">Em caso de falha t\u00e9cnica ou n\u00e3o rece\u00e7\u00e3o do email, o cliente dever\u00e1 contactar o suporte atrav\u00e9s do email <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2017\" data-end=\"2043\">vendas@loja.oescribadigital.com<\/a> ou pelo telefone 916367109.<\/p><p data-start=\"2073\" data-end=\"2140\">A reposi\u00e7\u00e3o do acesso ser\u00e1 efetuada com a maior brevidade poss\u00edvel.<\/p><hr data-start=\"2142\" data-end=\"2145\" \/><h2 data-start=\"2147\" data-end=\"2177\">6. Disponibilidade e Acesso<\/h2><p data-start=\"2179\" data-end=\"2207\">O cliente \u00e9 respons\u00e1vel por:<\/p><ul data-start=\"2209\" data-end=\"2400\"><li data-start=\"2209\" data-end=\"2250\"><p data-start=\"2211\" data-end=\"2250\">fornecer um endere\u00e7o de email v\u00e1lido;<\/p><\/li><li data-start=\"2251\" data-end=\"2334\"><p data-start=\"2253\" data-end=\"2334\">assegurar que possui equipamento compat\u00edvel para leitura de ficheiros digitais;<\/p><\/li><li data-start=\"2335\" data-end=\"2400\"><p data-start=\"2337\" data-end=\"2400\">manter confidenciais os seus dados de acesso, quando aplic\u00e1vel.<\/p><\/li><\/ul><p data-start=\"2402\" data-end=\"2469\">Os ebooks destinam-se exclusivamente a uso pessoal e n\u00e3o comercial.<\/p><p data-start=\"2471\" data-end=\"2496\">\u00c9 expressamente proibida:<\/p><ul data-start=\"2498\" data-end=\"2581\"><li data-start=\"2498\" data-end=\"2528\"><p data-start=\"2500\" data-end=\"2528\">reprodu\u00e7\u00e3o n\u00e3o autorizada;<\/p><\/li><li data-start=\"2529\" data-end=\"2550\"><p data-start=\"2531\" data-end=\"2550\">partilha p\u00fablica;<\/p><\/li><li data-start=\"2551\" data-end=\"2568\"><p data-start=\"2553\" data-end=\"2568\">distribui\u00e7\u00e3o;<\/p><\/li><li data-start=\"2569\" data-end=\"2581\"><p data-start=\"2571\" data-end=\"2581\">revenda;<\/p><\/li><\/ul><p data-start=\"2583\" data-end=\"2632\">sem autoriza\u00e7\u00e3o expressa do titular dos direitos.<\/p><hr data-start=\"2634\" data-end=\"2637\" \/><h2 data-start=\"2639\" data-end=\"2671\">7. Direito de Livre Resolu\u00e7\u00e3o<\/h2><p data-start=\"2673\" data-end=\"2860\">Nos termos do artigo 17.\u00ba do Decreto-Lei n.\u00ba 24\/2014, o direito de livre resolu\u00e7\u00e3o n\u00e3o se aplica ao fornecimento de conte\u00fados digitais que n\u00e3o sejam fornecidos em suporte material quando:<\/p><ul data-start=\"2862\" data-end=\"3034\"><li data-start=\"2862\" data-end=\"2946\"><p data-start=\"2864\" data-end=\"2946\">o fornecimento tiver in\u00edcio com o consentimento pr\u00e9vio e expresso do consumidor;<\/p><\/li><li data-start=\"2947\" data-end=\"3034\"><p data-start=\"2949\" data-end=\"3034\">o consumidor reconhecer que perde o direito de livre resolu\u00e7\u00e3o ao iniciar o download.<\/p><\/li><\/ul><p data-start=\"3036\" data-end=\"3124\">Ao concluir a compra e iniciar o download do ebook, o cliente declara expressamente que:<\/p><ul data-start=\"3126\" data-end=\"3274\"><li data-start=\"3126\" data-end=\"3172\"><p data-start=\"3128\" data-end=\"3172\">consente na execu\u00e7\u00e3o imediata do contrato;<\/p><\/li><li data-start=\"3173\" data-end=\"3274\"><p data-start=\"3175\" data-end=\"3274\">reconhece que perde o direito de livre resolu\u00e7\u00e3o ap\u00f3s o in\u00edcio do fornecimento do conte\u00fado digital.<\/p><\/li><\/ul><hr data-start=\"3276\" data-end=\"3279\" \/><h2 data-start=\"3281\" data-end=\"3305\">8. Problemas T\u00e9cnicos<\/h2><p data-start=\"3307\" data-end=\"3318\">Em caso de:<\/p><ul data-start=\"3320\" data-end=\"3409\"><li data-start=\"3320\" data-end=\"3344\"><p data-start=\"3322\" data-end=\"3344\">ficheiro corrompido;<\/p><\/li><li data-start=\"3345\" data-end=\"3366\"><p data-start=\"3347\" data-end=\"3366\">erro de download;<\/p><\/li><li data-start=\"3367\" data-end=\"3409\"><p data-start=\"3369\" data-end=\"3409\">incompatibilidade t\u00e9cnica justificada;<\/p><\/li><\/ul><p data-start=\"3411\" data-end=\"3507\">o cliente dever\u00e1 contactar o suporte para que seja assegurada nova disponibiliza\u00e7\u00e3o do ficheiro.<\/p><hr data-start=\"3509\" data-end=\"3512\" \/><h2 data-start=\"3514\" data-end=\"3559\">9. Seguran\u00e7a e Processamento de Pagamentos<\/h2><p data-start=\"3561\" data-end=\"3635\">Os pagamentos s\u00e3o processados atrav\u00e9s de entidade certificada, garantindo:<\/p><ul data-start=\"3637\" data-end=\"3737\"><li data-start=\"3637\" data-end=\"3660\"><p data-start=\"3639\" data-end=\"3660\">transa\u00e7\u00f5es seguras;<\/p><\/li><li data-start=\"3661\" data-end=\"3686\"><p data-start=\"3663\" data-end=\"3686\">encripta\u00e7\u00e3o de dados;<\/p><\/li><li data-start=\"3687\" data-end=\"3737\"><p data-start=\"3689\" data-end=\"3737\">conformidade com as normas europeias aplic\u00e1veis.<\/p><\/li><\/ul><p data-start=\"3739\" data-end=\"3803\">O comerciante n\u00e3o armazena dados completos de cart\u00f5es banc\u00e1rios.<\/p><hr data-start=\"3805\" data-end=\"3808\" \/><h2 data-start=\"3810\" data-end=\"3826\">10. Contactos<\/h2><p data-start=\"3828\" data-end=\"3940\">Para qualquer quest\u00e3o relacionada com envio, entrega ou acesso a conte\u00fados digitais, o cliente poder\u00e1 contactar:<\/p><p data-start=\"3942\" data-end=\"4019\">O Escriba Digital<br data-start=\"3959\" data-end=\"3962\" \/>Rua Paulo Oliveira, 74 &#8211; 3F<br data-start=\"3989\" data-end=\"3992\" \/>2300-512 Tomar<br data-start=\"4006\" data-end=\"4009\" \/>Portugal<\/p><p data-start=\"4021\" data-end=\"4095\">Telefone: 916367109<br data-start=\"4040\" data-end=\"4043\" \/>Email: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4050\" data-end=\"4076\">vendas@loja.oescribadigital.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de Envio e Entrega (Produtos Digitais \u2013 Ebooks) 1. Objeto A presente Pol\u00edtica de Envio e Entrega regula as condi\u00e7\u00f5es de disponibiliza\u00e7\u00e3o dos produtos digitais comercializados atrav\u00e9s do website O Escriba Digital. Atualmente, os produtos disponibilizados s\u00e3o exclusivamente conte\u00fados digitais (ebooks), fornecidos em formato eletr\u00f3nico e n\u00e3o em suporte f\u00edsico. 2. Identifica\u00e7\u00e3o do Prestador [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2066","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/loja.oescribadigital.com\/pt\/wp-json\/wp\/v2\/pages\/2066","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/loja.oescribadigital.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/loja.oescribadigital.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/loja.oescribadigital.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/loja.oescribadigital.com\/pt\/wp-json\/wp\/v2\/comments?post=2066"}],"version-history":[{"count":13,"href":"https:\/\/loja.oescribadigital.com\/pt\/wp-json\/wp\/v2\/pages\/2066\/revisions"}],"predecessor-version":[{"id":2080,"href":"https:\/\/loja.oescribadigital.com\/pt\/wp-json\/wp\/v2\/pages\/2066\/revisions\/2080"}],"wp:attachment":[{"href":"https:\/\/loja.oescribadigital.com\/pt\/wp-json\/wp\/v2\/media?parent=2066"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}